1. Scope of services
The services provided by Cirql Works Ltd ("the Company") through eCirql are limited to the specifications agreed upon in the signed contract or project proposal. Any requests for additional work, features or changes beyond the agreed scope will be considered out-of-scope and may be subject to additional fees and/or timeline adjustments.
Subscription products (CirqlCRM, PatchBuddy.ai) are provided on an as-described basis, with the features and limits documented on the product's pricing page at the time of purchase.
2. Change requests
Any changes or additions to the scope of work must be requested in writing. The Company will review any out-of-scope requests and provide an estimate for additional costs and timeline adjustments. The Client will be required to approve these changes before any additional work is undertaken.
3. Project timeline
The timeline for project completion is based on the scope of work as outlined in the agreement. Delays caused by the Client (for example, failure to provide necessary materials, information, or approvals in a timely manner) may result in a delay of the project's delivery date. The Company will notify the Client of any anticipated delays and work to minimise any impact.
4. Payment terms
Payment for services will be due as outlined in the signed agreement. Additional costs for any out-of-scope work, changes or delays caused by the Client will be billed separately. Payments not received within the agreed payment window may result in the suspension of services and/or pausing of development.
Subscription products are billed in advance, monthly or annually, with payment due on the renewal date. Failed payments will trigger a grace period before access is suspended.
5. Client responsibilities
The Client agrees to provide all necessary resources, access, and timely feedback required to complete the project or operate the product. Failure to do so may result in delays or additional charges for expedited work.
6. Intellectual property
Upon full payment for the services provided, the Client will own the final deliverables as specified in the agreement. The Company retains the right to use any non-client-specific materials (such as templates, code libraries, internal tooling and reusable integration patterns) used in the development process.
For subscription products, the Company retains all rights to the product itself. The Client owns the data they put into the product and retains the right to export it at any time.
7. Confidentiality
Both parties agree to keep any sensitive information confidential and will not disclose it to third parties without prior written consent. This includes client data, business processes and any proprietary technology.
8. Limitation of liability
The Company will not be held liable for any indirect, special or consequential damages arising out of the use or inability to use the services or products provided. The Client's sole remedy for dissatisfaction with the services will be limited to the amount paid for those services in the preceding twelve months.
9. Termination
Either party may terminate the agreement with written notice as specified in the contract. Upon termination of a services engagement, the Client will pay for any work completed up to the point of termination, and the Company will provide all deliverables completed to that point.
Subscription products may be cancelled by the Client at any time. Pro-rata refunds are not provided; access continues until the end of the paid billing period.
10. Governing law
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this agreement shall be resolved in the appropriate courts of England and Wales.
11. Questions
For any question about these terms, or for the specific version that applies to your engagement, contact us via the legal form.
See also: privacy policy, cookie policy, AI policy.